Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative to join our remote team in Canada. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide accurate information, and ensure a positive customer experience. Key Responsibilities; - Respond promptly to customer inquiries via email, live chat, and phone. - Troubleshoot issues and escalate cases when necessary. - Document and update customer interactions in the company’s CRM system. - Collaborate with other departments to resolve complex issues. - Uphold company standards of service excellence. Qualifications; - Previous experience in customer service or a related role preferred. - Strong written and verbal communication skills. - Ability to multitask, prioritize, and manage time effectively. - Proficiency in using computer systems and CRM tools. - A customer-first mindset with strong problem-solving skills. - Must reside in Canada and be eligible to work remotely. Benefits; - Competitive pay - Flexible scheduling (full-time or part-time). - Work-from-home convenience. - Opportunities for professional development and career growth. - Supportive, team-oriented culture.