Customer Support Agent

We are seeking a dedicated Customer Support Agent to join our team and play a vital role in delivering exceptional service to our customers. This position offers the opportunity to be the first point of contact, helping to resolve inquiries and ensuring a positive experience with our brand. If you are passionate about problem-solving, communicating clearly, and supporting customers with empathy and professionalism, this role is for you. Key Objectives Provide timely and accurate responses to customer inquiries across multiple channels. Resolve issues efficiently while maintaining a positive customer experience. Collaborate with internal teams to escalate and follow up on complex cases. Contribute to continuous improvement of support processes and customer satisfaction. Responsibilities Respond promptly to customer questions via phone, email, chat, or social media. Identify customer needs and offer appropriate solutions or alternatives. Document customer interactions and maintain detailed records in the CRM system. Manage and resolve complaints with patience and professionalism. Escalate unresolved issues to the relevant departments when necessary. Stay informed about product updates, policies, and procedures to provide accurate information. Assist in creating and updating customer support documentation. Qualifications High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus. Proven experience in customer service or support roles preferred. Strong verbal and written communication skills. Ability to handle challenging situations with patience and professionalism. Familiarity with CRM software and basic computer applications. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Benefits Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance plans. Paid time off and holiday benefits. Opportunities for professional development and career advancement. Supportive and inclusive work environment. Flexible scheduling options.